At Book Of Bet Casino, your privacy is not an afterthought — it is a fundamental commitment built into every layer of our platform. This Book Of Bet Casino privacy policy explains in plain language how we collect, use, store and protect your personal data when you visit bookofbet-au.com or use any of our services. We operate under a licence issued by the Government of Curaçao and we fully respect the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR). We encourage every Australian player to read this document carefully so you understand exactly what information we hold and the rights you have over it.
1. Identity of the Data Controller
Book Of Bet Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. For all matters relating to data protection and the processing of personal information, the operator acts as the data controller. If you have any questions or concerns about the way we handle your user data, you are welcome to contact our dedicated Data Protection Officer (DPO):
- Email: [email protected]
- General Support: [email protected]
- Website: bookofbet-au.com
Our DPO is responsible for overseeing all data processing activities, ensuring compliance with applicable privacy legislation, and acting as the point of contact between Book Of Bet Casino and supervisory authorities.
2. Personal Data We Collect
Book Of Bet Casino engages in responsible data collection limited strictly to what is necessary to deliver our services, comply with legal obligations, and protect the safety of our community. The categories of personal data we may collect include:
2.1 Identification Data
- Full legal name
- Date of birth
- Gender
- Government-issued ID number (passport, driver's licence)
- Nationality and country of residence
2.2 Contact Data
- Email address
- Phone number
- Residential address (street, city, postcode, state)
2.3 Financial Data
- Payment method details (card numbers, e-wallet IDs, crypto wallet addresses)
- Transaction history (deposits and withdrawals)
- Account balance and bonus credit information
2.4 Gaming Activity Data
- Games played, bets placed, wins and losses
- Session duration and frequency of play
- Responsible gambling tool usage (limits, cooling-off, self-exclusion)
- VIP programme tier and loyalty points
2.5 Technical and Device Data
- IP address and geolocation data
- Device type, operating system and browser version
- Clickstream data and pages visited
- App version (Android APK or iOS PWA)
2.6 Communication Data
- Live chat transcripts
- Email correspondence with support
- Responses to surveys or promotions
2.7 Sensitive Data
We collect sensitive personal information only where strictly necessary — for example, information relevant to responsible gambling assessments (such as self-declared problem gambling history). We handle such data with the highest level of confidentiality and never use it for marketing purposes.
2.8 Data From Third Parties
We may receive personal information from payment providers, identity verification agencies, fraud detection services and our gaming software partners (including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming and others) to validate your identity, prevent fraud and ensure compliance with anti-money laundering obligations.
3. How We Collect Your Data
Book Of Bet Casino collects user data through several channels:
- Direct collection: when you register an account, make a deposit, request a withdrawal, contact support, or respond to a promotion.
- Automated collection: through cookies, web beacons, log files and similar tracking technologies as you browse our site.
- Third-party sources: from payment processors, KYC/AML verification providers, fraud prevention databases, and our licensed gaming software suppliers.
4. Purposes of Data Processing
We are transparent about why we process your personal data. Book Of Bet Casino data processing activities serve the following purposes:
| Purpose | Examples | Legal Basis |
|---|---|---|
| Account Management | Creating and maintaining your player account, authentication | Contract performance |
| Service Provision | Processing deposits, withdrawals, bonus credits, game access | Contract performance |
| Legal & Regulatory Compliance | KYC verification, AML checks, age verification, tax reporting | Legal obligation |
| Security & Fraud Prevention | Detecting suspicious activity, preventing unauthorised access | Legitimate interest / Legal obligation |
| Responsible Gambling | Monitoring for problem gambling signs, enforcing self-exclusion | Legal obligation / Legitimate interest |
| Communication | Responding to support queries, sending account notifications | Contract performance / Consent |
| Marketing | Sending promotional offers, bonus notifications (with consent) | Consent |
| Service Improvement | Analysing gameplay data to improve game offerings and UX | Legitimate interest |
We will never process your personal information in a way that is incompatible with the purposes listed above without notifying you and, where required, obtaining your consent.
5. Book Of Bet Casino Cookie Policy
The Book Of Bet Casino cookie policy forms an integral part of this broader privacy policy. Cookies are small text files placed on your device when you visit our website. They help us deliver a seamless experience, remember your preferences, and understand how players use our platform. Below is a summary of the types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enable core functionality: login sessions, security, navigation | Session / Up to 1 year |
| Analytical Cookies | Measure site performance, traffic sources, user behaviour (e.g., Google Analytics) | Up to 2 years |
| Functional Cookies | Remember language preferences, currency settings, display options | Up to 1 year |
| Marketing Cookies | Track advertising performance, retargeting, affiliate attribution | Up to 90 days |
Essential cookies are always active because they are required for the site to function correctly. For all other cookie types, we will request your consent via our cookie banner when you first visit bookofbet-au.com. You can manage or withdraw your cookie policy preferences at any time through your browser settings or our on-site cookie preference centre. Please note that disabling certain cookies may affect the functionality of our platform.
6. Sharing Personal Data With Third Parties
Book Of Bet Casino does not sell your personal data to third parties. However, we do share user data with carefully vetted partners and service providers under strict data protection agreements. Sharing occurs only to the extent necessary and with appropriate safeguards in place. The categories of third parties with whom we may share your information include:
- Payment Providers: PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, and cryptocurrency networks (Bitcoin, Ethereum, Litecoin) for transaction processing.
- Identity Verification Agencies: KYC and AML compliance providers who verify your identity before your first withdrawal.
- Regulatory and Law Enforcement Authorities: Government agencies, courts, or regulators where we are legally required to disclose information.
- Gaming Software Providers: Partners such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City and Relax Gaming, for game delivery and RNG certification purposes.
- Fraud Prevention Services: Third-party databases used to detect and prevent fraudulent or suspicious account activity.
- Marketing and Analytics Partners: Service providers who assist with site analytics, advertising measurement and affiliate programme management (subject to your consent where required).
- IT and Security Service Providers: Companies that support our infrastructure, hosting, and information security operations.
All third-party processors are bound by contractual obligations that require them to process personal information solely for the specified purpose and to maintain appropriate data security measures.
7. International Data Transfers
As an online casino with global infrastructure, Book Of Bet Casino may transfer your personal data to countries outside Australia, including countries within the European Economic Area (EEA) and others where our service providers or game suppliers are based. Where such transfers occur, we ensure that adequate safeguards are in place — such as Standard Contractual Clauses (SCCs) approved by relevant authorities, or transfers to countries with an adequate level of data protection as recognised under applicable law.
We are committed to ensuring that your personal information receives the same level of protection regardless of where it is processed. If you would like further information about our international transfer mechanisms, please contact our DPO at [email protected].
8. Data Security at Book Of Bet Casino
Book Of Bet Casino data security is underpinned by industry-leading technologies and rigorous internal processes. We implement the following measures to protect your personal information:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols, the same standard used by major financial institutions.
- Firewalls and Intrusion Detection: Advanced firewalls and real-time intrusion detection systems monitor our infrastructure around the clock.
- Data Encryption at Rest: Sensitive personal data stored on our servers is encrypted to prevent unauthorised access even in the unlikely event of a physical breach.
- Access Controls: Strict role-based access controls ensure that only authorised personnel can access your user data, and only to the extent required for their duties.
- RNG Certification: Our games are certified by independent testing laboratories to ensure fairness and integrity, complementing our overall commitment to information security.
- Regular Security Audits: We conduct periodic security assessments and penetration tests to identify and remediate potential vulnerabilities.
- KYC Verification: Mandatory Know Your Customer checks before the first withdrawal protect both you and our platform from fraudulent activity.
Despite these robust measures, no system is entirely immune from risk. We encourage you to use a strong, unique password for your Book Of Bet Casino account, enable two-factor authentication where available, and contact us immediately if you suspect any unauthorised access.
9. Data Storage and Retention Periods
Book Of Bet Casino data storage practices are governed by both our legal obligations and our commitment to data protection principles. We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal/regulatory obligation (AML, KYC) |
| Financial Transaction Records | 7 years from transaction date | Tax and financial reporting requirements |
| Gaming Activity Logs | 5 years from last activity | Responsible gambling oversight, dispute resolution |
| Communication Records | 3 years from last contact | Customer service quality assurance |
| Marketing Preferences | Until consent withdrawn or account closed | Consent-based processing |
| Cookie & Analytics Data | As per individual cookie lifetimes (up to 2 years) | Site performance analysis |
Once the applicable retention period has elapsed, your personal data is securely deleted or anonymised so that it can no longer be linked back to you. The data storage procedures we follow are reviewed regularly to ensure they remain proportionate and compliant.
10. Your Privacy Rights
As an Australian player, you are protected by the Australian Privacy Act 1988 and the Australian Privacy Principles. Where the GDPR applies, you benefit from its protections as well. Book Of Bet Casino is fully committed to honouring your privacy rights. You have the right to:
- Access: Request a copy of the personal data we hold about you and receive information about how it is being processed.
- Correction: Ask us to correct any inaccurate or incomplete personal information in your records.
- Deletion (Right to be Forgotten): Request the deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
- Restriction of Processing: Ask us to restrict the data processing of your information in certain circumstances (e.g., while a dispute is under review).
- Data Portability: Receive your personal data in a structured, commonly used, machine-readable format and have it transferred to another controller where technically feasible.
- Objection: Object to the processing of your user data on the basis of legitimate interest, including for direct marketing purposes.
- Withdrawal of Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
- Automated Decision-Making: Request human review of any automated decision that significantly affects you.
To exercise any of these privacy rights, please submit a request to our DPO at [email protected]. We will respond within 30 days. In some cases, we may need to verify your identity before processing your request to protect the confidentiality of your account.
11. Supervisory Authority — OAIC
If you are not satisfied with how Book Of Bet Casino has handled your privacy complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), which is Australia's independent national regulator for privacy and freedom of information.
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
We encourage you to contact us first so we have the opportunity to resolve your concern directly. Our team is available 24/7 via live chat and will respond to emails within 12 hours.
12. Responsible Gambling and Privacy
Book Of Bet Casino takes responsible gambling seriously, and the personal data we collect in this context is treated with the utmost confidentiality. If you use any of our responsible gambling tools — including deposit limits, bet limits, loss limits, session limits, cooling-off periods (24 hours, 48 hours, 7 days or 30 days), or self-exclusion options (6 months, 1 year, 5 years, or permanent) — the associated personal information is used solely to enforce your elected restrictions and is never shared for marketing or profiling purposes.
Our responsible gambling data also enables us to identify players who may be showing signs of problem gambling, allowing us to intervene proactively and offer appropriate support, in line with our legal and ethical obligations.
13. Children's Privacy
Book Of Bet Casino strictly prohibits access to its services by persons under the age of 18. We do not knowingly collect personal data from minors. If we discover that a minor has registered an account, we will immediately suspend the account, delete all associated personal information, and refund any deposits in accordance with our terms and conditions. If you believe a minor has accessed our platform, please contact us immediately at [email protected].
14. Changes to This Privacy Policy
We may update this Book Of Bet Casino privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance. When we make material changes, we will notify you via email or a prominent notice on our website before the changes take effect. We encourage you to review this privacy policy periodically to stay informed about how we protect your personal data. The date of the most recent revision will always be displayed at the top of this page.
Your continued use of Book Of Bet Casino services after any changes to this privacy policy constitutes your acceptance of those changes, to the extent permitted by applicable law.
15. Frequently Asked Questions — Book Of Bet Casino Privacy
What personal data does Book Of Bet Casino collect?
Book Of Bet Casino collects identification data, contact details, financial information, gaming activity records, technical device data, and communication records. Our data collection is limited strictly to what is necessary for account management, legal compliance, security, and service improvement. See Section 2 of this privacy policy for a full breakdown.
How does Book Of Bet Casino use cookies?
We use four categories of cookies: essential, analytical, functional, and marketing. Essential cookies are always active for site functionality. For all others, we seek your consent. You can manage your preferences via our cookie policy centre or your browser settings. For full details, refer to the Book Of Bet Casino cookie policy in Section 5 above.
Is my personal information secure at Book Of Bet Casino?
Yes. Book Of Bet Casino data security relies on 256-bit SSL/TLS encryption, advanced firewalls, encrypted data storage, strict access controls and regular independent security audits. We treat information security as a top priority to ensure your personal data remains safe at all times.
Can I request deletion of my personal data?
Yes. Under your privacy rights as an Australian player, you may request the deletion of your personal information where it is no longer required for its original purpose. However, please note that some data must be retained for legal and regulatory reasons (such as AML and KYC records). Submit your request to [email protected].
How long does Book Of Bet Casino retain my data?
Book Of Bet Casino data storage periods vary by data type. Account and identity data is retained for the duration of your account plus five years. Financial records are kept for seven years. Once the applicable retention period expires, your personal data is securely deleted or anonymised. See Section 9 for the full retention schedule.
Who can I contact about my privacy rights?
For any privacy concerns, contact our Data Protection Officer at [email protected]. If you remain unsatisfied after we have addressed your complaint, you may escalate your concern to the OAIC (Office of the Australian Information Commissioner) at www.oaic.gov.au.
Does Book Of Bet Casino share my data with third parties?
Book Of Bet Casino does not sell your personal data. We share user data only with payment providers, identity verification agencies, game software suppliers, regulatory authorities, and security partners — all under strict contractual data protection obligations. Your confidentiality is always protected.
What are my rights regarding marketing communications?
You have the right to withdraw your consent to receive marketing communications from Book Of Bet Casino at any time. Simply click the unsubscribe link in any marketing email or contact us at [email protected]. Withdrawing consent for marketing does not affect your ability to use our services.
This Book Of Bet Casino privacy policy was last reviewed and updated in 2025. If you have any questions about data protection, personal privacy, cookies, or any aspect of how Book Of Bet Casino processes your personal information, please do not hesitate to reach out to our team. We are here to help — via live chat 24/7 or email at [email protected] — because your trust and your privacy matter to us above all else.